WE PROVIDE
PREMIUM
CUSTOMER SUPPORT
VIA LIVE CHAT,
EMAIL AND PHONE
WITH INNOVATIVE SERVICES WE ARE REINVENTING
CUSTOMER SUPPORT
The M+ connect is your opportunity for new experiences and career progress. Find out more about various services you will have a chance to provide:
LET'S COMMUNICATE THROUGH ALL CHANNELS
Email and live chat
Show your writing skills, use the right words and give a customer a quick through email, sms, Viber, Whatsapp or any social network.
Video
Talk face to face with a customer, understanding its gestures and be the one who leads a conversation in a pleasant tone.
Voice
Use your voice and lingual skills to answer customer calls anywhere they are, anytime they need our support.
MEET YOUR
FUTURE TEAM
These are the people with an exceptional experience and can-do attitude. They are here to support you.
Meet our teamWORK WITH THE BEST,
THANKS TO OUR UNIQUE
EXPERTISE IN HR
We are as good as our people are. Thus we took a different approach to selection and talent management than other customer experience companies. Today, we even do it for the others as a service.
OUR CLIENTS
Working a side with leaders makes us a leader. Let's team up to inspire people in every corner of the world.
WE ARE WAITING
FOR YOUR APPLICATION
If you find our work inspiring and you feel enthusiastic about joining our team, we are looking forward to discovering your talents.
Apply today-
Advanced contact center
- Customer care is our core. Our role is to help you connect with your customers across various channels such as voice (inbound and outbound calls), emails, ticketing systems, chat and the most important digital channels, and to be in contact with your customers 24/7. With our Call Center Service you provide human to human interaction with digitally empowered customers.
- Communication is alive more than ever. We are living in a world of instantaneous communication. Customer landscape has changed embracing digitally empowered customers. Today every business is facing customers that are experts in text messaging, social media and mobile applications. The number of communication channels went sky-high enabling everybody effortless communication. Your business is in a need to adopt a number of channels: Facebook, LinkedIn, WhatsApp, Viber, Social Listening, Twitter and others in order to keep in touch with a market and want to keep up with each customer on the entire customer journey.
- Your Call Center is occupied and waiting time is raising. You are struggling to ensure 24/7/365 connection to your customers. Your business process is extremely demand sensitive with great call distribution fluctuation. You want to avoid a back-office backlog. You should use our overflow service and ensure that all calls are professionally and promptly answered.
- Your contact database is your biggest asset. The contact database must be well structured and kept clean, validated and maintained regularly to ensure it serves the exact purpose for your business. Incomplete and inaccurate customer data can only reduce your effort’s success. This will result in unnecessary cost and campaign failure. Allow your internal teams to focus on the most important tasks while we improve your data quality for your business needs.
- We optimize your process and boost your sales. The lack of adequate technical capabilities, tools, knowledge and professional communication skills or inability to provide 24/7 service are some of the basic reasons why you should choose our support. We offer direct sales and full order fulfillment support which can improve your revenue stream, and turn cost into profit centers.
- Video Identity Check is an easy and extremely secure way to identify your customer online. Our proprietary video identification tool is compliant with KYC and ALM legislation, but also fully customizable to your desired customer onboarding process.
- We make your cash flow safe. Outsourcing debt collection activities to Trizma Collection team guarantee concrete results – increased revenue and cost savings. Our collection team gathers trained professionals with many years of experience, who, with respect to the debtor’s rights, will collect your claims in an efficient, ethical and economical way.
- Our Business analytics services translate data into actionable information through: Manage data includes the collection, validation, storage, protection, and data processing to ensure availability, reliability, and accuracy of data for users. Reporting includes handling and managing the process of organizing data in presentation layers (charts and tables) through pre-defined data pipelines Advanced Reporting as handling and managing the process of reviewing, cleansing, transforming and modeling data using Machine learning and Neural network algorithms, with the goal of discovering useful information, presenting conclusions, and supporting decision-making Analytic Overflow includes engaging our team per project or per hour.
LET'S COMMUNICATE THROUGH ALL CHANNELS
Email and live chat
Show your writing skills, use the right words and give a customer a quick through email, sms, Viber, Whatsapp or any social network.
Video
Talk face to face with a customer, understanding its gestures and be the one who leads a conversation in a pleasant tone.
Voice
Use your voice and lingual skills to answer customer calls anywhere they are, anytime they need our support.
LET OUR TECHNOLOGY WORK FOR YOU
Technologically, our services are always step ahead of your competition thanks to our IT companies who specialize in customer experience solutions and custom software development. With them, technology will always be working for you.
OPERATING FROM 6 LOCATIONS
IN 4 ADRIA COUNTRIES
WE ARE WAITING
FOR YOUR APPLICATION
If you find our work inspiring and you feel enthusiastic about joining our team, we are looking forward to discovering your talents.
Apply today